Note: this is just a DEMO store and we DO NOT SELL any of the products listed.
General Information
How do I search for a product?
Can I place an order over the phone or via email?
Why is the price listed on your website different from the price listed on 3rd party website?
How can I add an item to my shopping cart?
Can I use two different coupon codes for one order?
Is your website secure? Why do I receive a security alert?
Why is the listed price higher than before?
Can I place an order for an item that is on backorder?
Payment information
What is my credit card ID or CVV2 Code?
What do I do if my order is on hold?
What can I do if my credit card is declined?
How can I receive your coupons?
Order Status
How do I check my order status?
I want to change my order information or make some changes to the items I ordered. What should I do?
Why didn't I receive confirmation after I placed my order?
Why do you charge credit cards before shipping out merchandise?
Shipping Info
When will I receive my package if I place an order today?
Can I ship my order to 2 different addresses?
Can you re-ship my order if the package did not arrive at my address?
Can you call the shipper to change the shipping address if the shipping address is incorrect?
Can you ship by my FedEx or UPS account?
Why is my shipping fee higher than the shipping fee listed in 3rd party websites?
General Information
Q: How do I search for a product?
A: Enter the item number or description in the Search Box on the top of the page then click the "Search" button.
Q: Can I place an order over the phone or via email?
A: No. To avoid unnecessary miscommunication, discrepancy and/or likely delay, CERAiT Inc. does not accept any phone or email orders, please place order through our secured online shopping system.
Q: Why is the price listed on your website different from the price listed on 3rd party website?
A: We do not honor prices list on 3rd party websites. Sometimes they do not update their listings on time, so please check our website for the latest and the most current price.
Q: How can I add an item to my shopping cart?
A: Click on the blue "Add to Cart" button on the product listing or product detail page.
Q: I entered the coupon code when I placed the order but it didn’t apply to the order. What should I do?
A: Please check the coupon to make sure you entered it correct, and that it is still valid. If the coupon is valid and correct but you cannot apply it to the order, please contact us as soon as possible. We do not honor expired coupons.
Q: Can I use two different coupon codes for one order?
A: No, our system will only accept one coupon per order. Please place another order if you would like to use the 2nd coupon code.
Q: Is your website secure? Why do I receive a security alert?
A: Yes, our website is secure. Security is a top priority at CERAiT Inc.. When you submit sensitive information via the website, your information is protected both online and offline.
Q: Why is the listed price higher than before?
A: We do not offer any price guarantee, because prices adjust relate to many factors. We do not match a previous lower price.
Q: Can I place an order for an item that is on backorder?
A: No, we do not accept orders for item that is currently on backorder.
Payment information
Q: What is my credit card ID or CVV2 Code?
A: On the back of your credit card, it’s the last 3 digits for Visa, Master, and Discover. For American Express, it is the 4 digits number above your credit card number on the front.
Q: What do I do if my order is on hold?
A: If you receive an email or phone message from us notifying you that the order is on hold, please reply to the email or call us at 1-800-577-8515 as soon as possible. Orders will be cancelled after 2-3 days if we do not get a response.
Q: What can I do if my credit card is declined?
A: Your order will be cancelled. Please check with your bank, and place another order again.
A: Sales tax is charged on all orders..
Q: How can I receive your coupons?
A: Please sign up for the newsletter to receive the latest promotion offers we have.
Order Status
Q: How do I check my order status?
A: Log in to your account by clicking on the “Sign In” in the upper right hand corner of the website, and then enter your email address and password. Once you are logged in, click on "Your Account" in the upper right section of the website. You can check your current order status here by clicking on the "View Recent and Open Orders" button. Once the order has been shipped, and tracking information is available, it will be updated on that page as well as an email will be sent with all information. If you have any question regarding your order, you can always contact us either by phone or email.
Q: I want to change my order information or make some changes to the items I ordered. What should I do?
A: Please note that once the order has been processed for shipping, it can no longer be changed. Please call 1-800-577-8515 as soon as you can to change the order. We do not guarantee order can be change on time if you leave a message but do not speak to a representative or if you email your change request to us.
Q: Why didn't I receive confirmation after I placed my order?
A: Sometimes it’s possible that you would not receive the order receipt from us. There could be a lot of different reasons; the most common is that our email is being blocked by your spam filter. You can try checking the spam folder for you email client, or add our email address order@cerait.com to the list of verified email addresses. You can also log in to your account on our website and check the order history, if the order came through, it will show up on that page right away. And you can click on the order number for a copy of the order receipt.
Q: The item I ordered was in stock when I placed the order but I was just notified that the item is on back order now. How come?
A: Our website does not match against our inventory until the end of the business day. If the item already sold out by the time we process your order for shipping, your order will be put on hold. A backordered item may have an ETA, although it is subject to change without notice.
Q: Why do you charge credit cards before shipping out merchandise?
A: When we charge your order, our inventory shows this item is still available. If the item already sold out by the time we process your order for shipping, your order will be put on hold for backorders. You can request us to refund the money back to your account and recharge the credit card when the item is ready to ship.
Shipping Information
Q: When will I receive my package if I place an order today?
A: It depends on the item. Items shipping from our warehouse within Canada usually take up to 2 business days to process and ground shipping will take about a week transit time. If you want to make sure your order will get processed the same day, please call us after you placed the order and help us verify your information.
Q: Can I ship my order to 2 different addresses?
A: Each order can only be ship to one single address. If you would like to ship to two separate addresses, please place two orders.
Q: Can you re-ship my order if the package did not arrive at my address?
A: We do not re-ship the package if we receive the wrong shipping address from you. Please make sure your shipping address is correct before you click on the “complete order” button during check out.
Q: Can you call the shipper to change the shipping address if the shipping address is incorrect?
A: To reroute a FedEx package that has been shipped, we have to charge handling fee as FedEx will charge us to reroute the package ($15 for ground shipment, $20 for express shipment). You need to call us and give us authorization to charge you the additional rerouting fee. Please note that for FedEx rerouting, FedEx does not guarantee package will be rerouted to the correct address; which means they might still make the delivery to the original address and the rerouting is non- refundable. You can request the FedEx to hold the package at the FedEx station nearest to the original shipping address and you can go pick up from them free of charge.
In order to avoid shipping error, please make sure your shipping address is correct before you click the “complete order” button during check out. If there is a mistake, please contact us by phone as soon as possible to change the shipping address.
Q: Can you ship out by my FedEx or UPS account?
A: We can only orders with our own shipping accounts.
Q: Why is my shipping fee higher than the shipping fee listed in 3rd party websites?
A: We do not honor prices list on 3rd party websites. Sometimes they do not update their listings on time, so please check our website for the latest and the most current price.